OPrep2.6 - The learner will develop the interpersonal relationship skills needed for success in the workplace.
- OPrep2.6.01 - Identifies potential conflict situations on the job and strategies for handling and preventing workplace conflict: peer pressure from coworkers, coworker verbalization of beliefs and values contrary to one's own beliefs and value system, exposure to unkind, unethical, and dangerous practices, instigation of an argument by a coworker and customer, personality conflicts, negative interactions (e.g. teasing, namecalling, put-downs, verbal aggression, and physical aggression).
- OPrep2.6.02 - Develops an awareness of and sensitivity to different cultures, lifestyles, attitudes, and beliefs.
- OPrep2.6.03 - Determines appropriate attitudinal and behavioral strategies for interacting with a supervisor: evaluative conference, compliance with instructions and directions, orientation, problem reporting, requests for assistance.
- OPrep2.6.04 - Identifies appropriate natural supports on specific jobs and strategies for developing these supports.
- OPrep2.6.05 - Outlines strategies for basic customer service skills: performance consistent with a company's customer service policy (e.g. mission statement, vision), helpful and friendly interactions, resolution of customer complaints, provision of information (e.g. verbal, phone, and email), obtaining supervisor's assistance in crisis situations with customers.